Customer Surveys
Customer Satisfaction
Customer satisfaction surveys give you an insight into your customer's needs and their experience of your business.
Our customer satisfaction questionnaires can help you learn about the perceived value of services offered by your company, and how your company stacks up against the competition.
Customer satisfaction surveys can help you measure customer perceptions of how well your organisation delivers on the critical success factors as defined by the customer. For example, service promptness, courtesy of staff, responsiveness and understanding of the customer's needs. We provide customer satisfaction survey solutions for small and large businesses.
Special purpose surveys include;
- Common Measurement Tool (CMT) survey questions and scales, for New Zealand Government agencies, and,
- Customer satisfaction surveys for certification through International Standards Organisation (ISO 9001:2008) etc.
For more information see the Customer Satisfaction Survey website.
Building and using a customer satisfaction survey is simple and fast. We will work with you to identify the key elements of your customer interactions, and to develop a set of questions to measure your customers' perceptions against.
The entire process is web based, so your customers can respond quickly and easily and you get the results instantly. Responses will be automatically calculated and presented in an easy to read graph format, so you can prioritise and focus on the areas of your business which need development.
Customer satisfaction is the ideal choice for your customer service toolkit - it's flexible, comprehensive, and easy to use. It can be run as a single snapshot survey or as a programme with periodic surveys, including benchmark initiatives to provide trend reporting.
Transactional Surveys
A transactional survey is sent to a customer or client after a specific interaction. They can be a useful type of customer satisfaction survey to gather information about how satisfied a customer or client is. They are particularly useful for organisations or companies that do not have regular contact with their clients or customers. They can be run as part of an ongoing customer satisfaction programme.
Feedback Surveys
These are a broader type of survey and are useful for gathering information about a specific topic. Do your customers enjoy the new look of your product? What do your customers think about the changes to the support service?
Website Satisfaction
How satisfied are people with your website overall? Are they able to find what they need? Did it meet their expectations? These are all kinds of questions that can be asked in a website satisfaction survey. Help make your website more effective and satisfying for your visitors.
Ask us for more information.
Use customer surveys to measure and improve your business.
- Customer satisfaction
- Transactional surveys
- Feedback surveys
- Website satisfaction
More info:
Visit our Customer Satisfaction Survey website.
