Customer satisfaction
Customer satisfaction surveys give you an insight into your customer’s needs and their experience of your business.
Our customer satisfaction questionnaires can help you learn about the perceived value of services offered by your company, and how your company stacks up against the competition.
Customer satisfaction surveys can help you measure customer perceptions of how well your organisation delivers on the critical success factors as defined by the customer. For example, service promptness, courtesy of staff, responsiveness and understanding of the customer's needs.
Building and using a customer satisfaction survey is simple and fast. We will work with you to identify the key elements of your customer interactions, and to develop a set of questions to measure your customers’ perceptions against.
The entire process is web based, so your customers can respond quickly and easily and you get the results instantly. Responses will be automatically calculated and presented in an easy to read graph format, so you can prioritise and focus on the areas of your business which need development.
Customer satisfaction is the ideal choice for your customer service toolkit - it’s flexible, comprehensive, and easy to use. It can be run as a single snapshot survey or as a programme with periodic surveys, including benchmark initiatives to provide trend reporting.
The following companies have used our customer satisfaction tool
- Les Mills
- Victoria University of Wellington
- The Body Shop
- Positively Wellington Business
