Consultancy
A well carried-out survey can have a huge impact on effectiveness, accuracy of results and response rates. We have been perfecting online surveying from 2000 and can help you with the entire process.
Questionnaire design
It is important that questions are worded clearly and structured correctly to meet your survey objectives. Questionnaires that contain leading questions, double barrelled questions, and inappropriate response options can harm the validity of survey results, and consequently lead to incorrect conclusions.
Survey management
Using survey software that we have built ourselves we can input the questions, test functionality, and obtain sign-off with key stakeholders. We then send out survey invitations, reminders, and generally manage the survey process from beginning to end. This also includes managing any queries from survey respondents.
Data analysis and reporting
After a survey has been run and responses have been collected, we can interpret the data to provide in-depth analysis structured around your survey goals. Analysis can include cross-tabulation, graphing, scoring and benchmarking appropriate to your needs.
We can identify themes, sentiments, and relationships found within the survey data and present these in an easy to understand format. Some of our advanced analyses include: discourse analysis, ranking, priorities for improvement (PFI), and customer satisfaction indexing.
- Analysis can be provided to you as:
- Executive summaries
- Written analysis reports, provided as hard copies or Word and PDF files.
- Formal presentation to stakeholders
- Online data visualisations
Specialised survey programmes
We develop specialised survey programmes such as customer satisfaction and email communication evaluation surveys. Ask us for more information.
Companies we have provided consultancy to include
- Grow Wellington
- Open Polytechnic
- Campus Living Villages
- NZICA
- Strategic Pay
- Xero
- Massey University SME Research
- The Warehouse
- Wellington Regional Chamber of Commerce
